Port and Customs
We will be a recognized model of
excellence, challenging traditional
boundaries, seizing opportunities,
setting the standard to become a
renowned world leader in providing
innovative Customs services. Providing
world class services.
Our mission is to excel in serving
Dubai by delivering Customs services
of the highest and uncompromising
quality and value.
ARE COMMITTED to protect Dubais
revenue by going beyond and above
assessing and collecting duties
and fees. We will control, regulate
and facilitate the movement of commodities
between Dubai and other nations.
We will seek new channel streams
of revenues depending on innovative
and creative service endeavours.
ARE COMMITTED to provide the highest
quality of services to our customers.
We will exceed our customers
expectations by providing friendly,
courteous, knowledgeable and prompt
service in all areas of our operations.
Through system-wide continuous improvement
in the quality of everything we
do, we will strengthen our leadership
position. Innovation, technology
and creativity are essential catalysts
for our competitive advantage.
ARE COMMITTED to emphasise the importance
of our employees by providing an
environment where people realise
their full potential, where they
feel good about their work, are
challenged and well trained, and
are able to grow both professionally
and personally, thereby maximising
their contributions. We seek productivity
through participation, teamwork
ARE COMMITTED to conduct our operations
based on international provisions
implemented by the world Customs
and other international trade communities.
Our conduct accommodates recommendations
expressed by international institutions
which have regard to facilitating
legitimate trade. Integrity, competence,
and conformity with international
standards characterise our Customs
ARE COMMITTED to endeavour to be
a good citizen at all times by engaging
in activities that have a positive
social and economic impact on the
communities in which we work and
the world at large.
is no longer a mere collector of
duty or inspector of cargo. Customs
has assumed new responsibilities
that are more significant from a
traditional perspective. It has
expanded to include the facilitation
of trade while, at the same time,
Customs continues to play a vital
role in preventing the entry of
goods detrimental to the United
Arab Emirates society. One of the
greatest challenges of Dubai Customs
consists in balancing the facilitation
and the need for control.
Function: Regulate the flow of
trade into the business sector.
Function: Collect revenue.
Function: Generate trade statistics
reports and analyses.
Function: Regulate imports and
exports into and out of Dubai.
Policy pursued in UAE and particularly
in Dubai has been responsible for
elevating Dubai to its present status
of an international trading centre.
The role of Customs now covers economic,
social and statistical areas. Simply
stated, Dubai Customs plays a pivotal
role in border protection, trade
administration and revenue collection.
of Customs Duties
Customs is charged with assessing
and collecting duties imposed on
imported goods. Dubai levies a 4%
duty on all imported goods (50%
on alcohol and 100% on Tobacco)
unless they are exempted.
of complete information on trade
Section collects and analyses information
on trade, import, import for re-export
and export. Trade and Customs statistics
are essential decision-making tools
to develop trade policies and
ensure the financial wealth of
fund and resource government departments
of public health
This type of function is not related
to economic protection as much as
it is to controlling goods harmful
or potentially harmful to the individual
or environment. In fact, strict
control is imposed on foodstuffs,
vaccines, medicines, drugs and other
similar goods. Dubai Customs works
in close relationship with Dubai
Municipality and Ministry of Health.
or restriction of goods
Dubai Customs is also the first
line of defense against the importation
of harmful goods that affect individual
health, coherence of the society
and environment cleanliness.
of regulations to control the flow
of foreign trade
The economic role of Customs due
to the liberalized and transparent
policy, has raised Dubai to an international
trade hub which now handles 70%
of UAE's non-oil trade.
simple and easy customs procedures
have facilitated smooth movements
of consignments in and out of the
country, affording international
trade remarkable incentives.
infrastructure combined with high
level transport and communications
facilities and the absence of sales
taxes paved the way for non-oil
trade to grow.
of efficient import/export procedures
to trade community
The liberal economic policy regarding
customs operations brought about
rapid increase in the Emirates development
policy regarding re-export is another
factor in the speedy development
achieved by the economy of Dubai.
Traders could import from low price
sources and keep the goods for a
period of six months paying only
a deposit of 4% until they find
the most profitable market to re-export
their goods. The deposit is then
refunded on producing proof of export.
transshipment facility, that enables
traders to transit their shipments
through Dubai without any hassles,
has also helped boost international
transactions, contributing to rapid
of incentives to investment
One of the major objectives of trade
administration is to ensure that
the trade and commerce community
receives the support and is given
the advantages intended by a wide
variety of trade policy, legislation
all, the economic policy of keeping
tariff rates at low levels and the
setting up of free trade areas such
as free zones and duty-free areas
has provided substantial force to
accelerating the pace of growth
of foreign trade as well as industrial
policy regarding the issue of industrial
licences to manufacturing industries
exempting them from customs duty,
forms another important contributing
factor to the economic role of customs
in the development of trade and